Returns & Exchanges

At Cocco Hair Professional, we stand behind the quality of our styling tools and offer a 30-day return window for unused items in their original packaging. We strive to ensure every professional stylist and home user is completely satisfied with their purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused hair tools in their original luxury box, ensuring all accessories, manuals, and protective inserts are included to avoid restocking fees.

• 3.
  Ship to Cocco

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.